Privacy Policy

Sightglass Coffee Roasters, LLC. (“company,” “us,” “our,” or “we”) takes your privacy seriously. This Privacy Policy (“policy”) outlines how we collect information you provide when visiting our sites, as well as our practices regarding general use, protection, maintenance, and disclosure of this information.

We may revise this policy from time to time. Use of information we collect now is subject to the policy in effect at the time such information is used. If we make changes in the way we use your personal information, we will notify you by posting an announcement on this web page. Users are bound by any changes to the policy when he or she visits the website, as well as any other linked pages, features, content, or application services offered by us (collectively, "sites and services") after such changes have been posted.


What Personal Information Do We Collect?
Personally identifiable information (“personal information”) we gather from customers enables us to personalize and improve our sites and services. Visitors to the site are not required to register or provide personal information to view the site. We collect the following types of information from users, with all information provided knowingly and voluntarily by these individuals:

Personal Information You Provide to Us
When you register for a company account, or purchase a product, the information we collect includes: your full name, email address, phone number, encrypted credit card and billing information, username, password and any other items necessary for us to provide the services you request. If purchasing a gift, we collect the full name and address of the recipient, as well.

E-mail Communication
We may use the email address you provide for internal purposes only, to contact you for assistance with any transactions, inquiries, orders, or updates, as needed, or requested by you. We also receive confirmation when you open an email from us, which allows us to make correspondence more beneficial to your experience with our sites and services. If you, or your gift recipient, wish to stop receiving emails from us, please follow the instructions to unsubscribe in the “What Options are Available to You?” section of this policy.

Personal Information Collected Automatically
We automatically receive, store and record certain types of information from your browser on our server logs whenever you interact with our sites and services, including your IP address, cookie information, and the page you’ve requested.

Usage Data Collected Automatically
Our sites and services automatically collect usage information, such as the number and frequency of visitors to our site, popular pages, user site navigation, and purchasing trends. We only use this data in aggregate form, and not in any capacity that would identify you personally. These statistical measures enable us to determine how often customers access particular features of the sites and services so that we can constantly improve user interactivity and experience.

We may share aggregate information with our partners about how our customers, collectively, use our sites and services. We do this so that they may aid us in creating and providing an optimal online customer experience. To reiterate, we never disclose aggregate information to a partner in a manner that would identify you personally.


What About Cookies?
Mmm...cookies. We especially love chocolate chip.

We use cookies to enhance visitor experiences, learn more about their use of the sites and services, and improve quality. Cookies are alphanumeric identifiers that are transmitted through your browser from a web server, then stored in your computer’s hard drive. This enables our systems to recognize new versus returning visitors, and make transactions for registered customers simpler and more intuitive.

Most browsers have an option to turn cookies off, or only accept certain types of cookies, should you wish to disable or manage this feature. Cookies do not track personally identifiable information, nor do they extract information from your computer’s hard drive. We recommend that you leave cookies activated, as disabling them can affect the proper functionality of certain features available within our sites and services.


What Personal Information Can you Access?
After registering, you will have access to any and all personal information you have provided us by logging into your account. At any time, you may review, edit, or delete this information. You can also contact our team for assistance by emailing


Will We Share Any of the Personal Information We Receive?

Third Party Services
We neither rent nor sell your personal information to anyone. We do sometimes employ other companies and agents to perform services on our behalf, for example, to provide data analytics, aid in order fulfillment processes, or create promotional offers. Unless we inform you prior, our agents, and any parties we employ, do not have any right to use the personal information shared with them beyond what is necessary to assist us. These parties further agree to hold your information in confidence and in accordance with the practices and security measures outlined within this policy. You hereby consent to our sharing of your personal information for the aforementioned purposes.

Promotional Offers
We may send offers to you on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send an email with your request to

Business Transfers
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. If we, or substantially all of our assets were acquired, or in the unlikely event that we go out of business or enter bankruptcy, customer information may be one of the assets transferred or acquired by a third party.

Legal Action
We may release personal information when we believe in good faith that release is necessary to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of our company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.


How Secure is Your Information?
Through a variety of strict administrative protocols and technological maintenance, we take the utmost precaution in protecting and safeguarding any and all personal information from unlawful, accidental, or unauthorized access, use, destruction, loss, or disclosure. While we have such measures in place, we cannot guarantee the total security of your personal information.

Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal information at any time.

The sites and services may contain links to other third party sites. This Privacy Policy only governs information collected via our sites and services, and does not apply to the practices of third parties we do not own or control, or to individuals that we do not employ or manage. We are not responsible for the privacy policies and/or practices of these third party sites.


What Options are Available to You?
You are able to add or update certain information on pages within the sites and services, such as those listed in the “What Personal Information Can You Access?” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.

You can always opt not to disclose information or receive email correspondence from us. You may also request deletion of your company account by sending an email to Please note that some information may remain in our records after deletion of your account.


Contact Us
If you have questions, comments, or concerns regarding this policy or any of the information available within our sites and services, please contact us, and we will make every effort to address and alleviate your concern:


phone: 415.861.1313

post: Sightglass Coffee Roasters, LLC., 270 7th Street, San Francisco, CA 94103


Last Updated and Effective: January 19, 2016